Our engineers are top of the line and work with numerous desktop problems on a daily basis. We do not employ PC Engineers who try to do Macintosh work.
Most of our time is spent on the application or OS side. We troubleshoot many design related applications such as Quark, Adobe Photoshop, Adobe Illustrator, Adobe Acrobat, Suitcase, Font Reserve, MS Office, FileMaker Pro, Entourage, Explorer, Netscape, Safari, iLife Suite, Final Cut Pro, Adobe Fonts, etc. Additionally we work in-depth with OS 9 and OS X.
A short list of the problems we can diagnose, troubleshoot and fix:
 Font and font program conflicts
Application problems and quits
Compatibility between OS 9 and OS X applications
Printer driver conflicts
Scanner driver conflicts
OS X quirks
Recovery of crashed hard drives
Internet and email problems
Viruses
IP conflicts on the network
OS X Service, Support, Migration and Training
Technology Revealed was one of the first companies in the state to have done a full OS 9
to OS X migration (both server and desktop machines) and since then we have done countless successful migrations for our clients. Some of our recent migration customers have been Sikorsky Aircraft in Stratford, Swiss Army Brands in Shelton, Omega Engineering in Stamford, Seton Name Plate in Branford and Zunda Design in South Norwalk.
Technology Revealed has thoroughly mastered the OS X server and desktop via our countless hours of research, troubleshooting, training and UNIX command line learning.
We have the knowledge, experience and dedication to do the job correctly and set expectations on any learning curves.
Company Technology Plan via TRAS (Technology Revealed Audit System)
Company technology plans are created to give you an idea of where you are, what you need to upgrade, and how we can help you reach your technology goals. This patented process is done by doing a thorough physical audit of every machine, device, network cable and printer in your office then having a short face to face interview with each user asking him/her specific questions about their systems. Lastly, we meet with the technology managers to discuss their feeling on their current technology infrastructure and mutually create technology goals for the next 1, 3 and 5 year period.
After this fact finding process, TR puts together a detailed company technology plan and presents it to the IT Manager, Owner and other decision makers to discuss in detail.
On-site Server & LAN Support
On-site server support is another one of our signature capabilities. We provide server support to over 500 companies including commercial businesses, SOHO users and single users in CT, NY and NJ. We can come out on a daily, weekly, monthly or "call us when you need us" basis. Support plans can be tailored to meet your frequency and budget needs.
Our engineers work with numerous server problems on a daily basis.
Technology Revealed employs two Apple Certified Technical Coordinators who are engineers that have studied and passed a rigorous test Apple gives in OS X Desktop and OS X Server technologies.
We employ such technologies as direct VPN (virtual private network) into your LAN so we can troubleshoot and complete repairs off-site, Apple Network Assistant which allows LAN based options such as diagnosing computer repairs, loading software and checking vital computer statistics all without leaving your seat.
A short list of our Server & LAN Support capabilities are as follows:
Configure, setup, train and test OS X Serves, and work with PC IT to setup AD & OD
 connectivity, AIT/DLT backup systems, CD Juke
Box Systems and Apple or LaCie RAIDs, and SANS.
Enable VPN (Virtual Private Network) capabilities for remote users so they can
access your network throughout the world and off-site access to troubleshoot your
network.
Enable a multitude of services such as DNS, NAT, IP, etc. to run on your network.
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Services Program.
